FAQs

You’ve got questions and we’ve got answers!

If you can’t find an answer to your question, please reach out to our team at info@upstateelevator.com. Our customer service hours are Mon-Sat: 8:30am-7pm, Sun: 10am-4pm.

Local Pick-Up

Do you offer local pick-up at your Vermont Flagship store?

We sure do! You can order online at upstateelevator.com and pick-up at our Upstate Elevator Flagship Store located at 699 Pine Street, Burlington, VT. When placing an order online, select “Local Pick-up” under shipping options. You will receive a confirmation of your order by email. Please wait to pick up your order until you receive a follow up email confirming your order is ready for pick-up. When picking up your order please remember to bring a valid ID since you must be 21+ to enter, and show this email to our staff at the register.

What are the Upstate Flagship Store’s Hours?

The Upstate Elevator Flagship Store is co-located in Green State Dispensary and open 7 days a week. We are open Sundays 10am – 4pm and Monday-Saturday 8:30am – 7pm. Hours are subject to change.

It sure is! All hemp plants and cannabinoid-derived products made from hemp can be legally sold for purchase in the state of Vermont. Additionally, thanks to the 2018 Farm Bill, all hemp derived products are legal within the United States. In the state of Vermont, both medical and recreational cannabis is legalized for adults over the age of 21.

Our CBD & Cannabinoid Based Products

Do your products contain THC?

All of Upstate’s products are third party tested for purity and potency, and none of our products contain more than the federal legal limit of .3% THC. Some of our products are made with CBD Isolate and contain no THC whatsoever such as the THC Free Tincture and the Organic CBD Gummy.

What is CBD?

CBD, or Cannabidiol, is a single cannabinoid found to reside in the Cannabis plant; there are over a hundred more cannabinoids with similar names like tetrahydrocannabinol-THC or Cannabichromene-CBC. A cannabinoid is a type of chemical that reacts with an assigned receptor in the brain called, cleverly enough, a cannabinoid receptor. Cannabinoid receptors were discovered in 1988, and so the science behind them is still just beginning to be understood. What we do know is that each and every cannabinoid has some sort of an effect on the body, the science behind what precisely those effects are is developing all the time, so the Upstate Elevator Supply Co. heartily recommends that you do a bit of independent research into the subject.

What is CBG?

CBG, otherwise known as cannabigerol, is one of the many cannabinoids abundant in both cannabis and hemp plants. This cannabinoid acts as a precursor to other cannabinoids, or “the mother of all cannabinoids” because it’s where other compounds (such as CBD) derive. CBG is a cannabinoid used for its neuroprotective properties for a more calm and regulated effect.

What is CBN?

CBN is another one of the hundreds of cannabinoids found in both hemp and cannabis, and provides deep relaxation You’ll find CBN in a couple of our CBD gummies for relaxation, thanks to its unwinding and calming properties.

Is there a difference between CBD vs. CBDA?

Both CBD and CBDA are cannabinoids derived from hemp plants, known for promoting relaxation and wellness. However, because CBDA is a more raw form of the cannabinoid CBD, both cannabinoids interact with the endocannabinoid system differently – CBD is seen as an antagonist to your CB2 receptor, while CBDA may inhibit the COX 2 receptor.

How do I best use CBD?

CBD can be applied topically, sublingually, inhaled, swallowed, or sipped; we are constantly discovering new methods of production and consumption. Take a capsule with breakfast, put a few drops of our tincture in your morning tea, or munch on a delicious gummy or chocolate at lunch. Read our full user guide for taking CBD.

What CBD product is best for me?

You may read the customer reviews to see what other people use our products for. You can also schedule time with our Director of Education and Outreach, Kelsy Raap. She is a great resource for learning more about what products may work best for you. You can schedule a free consultation on her calendar using this link: https://www.upstateelevator.com/consultations/

Where is Upstate Elevator Supply Co. hemp grown?

The hemp used in Upstate products is non-GMO, pesticide free and sustainably grown in the United States.There is a strong standard of agricultural excellence here in Vermont, and Upstate is committed to these standards in its production methods. Learn more about our Vermont farms here.

Is CBD psychoactive and will it make you high?

CBD does not make people feel “high” and can even counteract the psychoactivity of THC. Nothing we sell contains enough of the psychoactive cannabinoid THC to have an intoxicating effect, so long as you follow the recommended dosage.

How is CBD concentrate made?

There are dozens of methods for processing the hemp plant into hundreds of different products each with many methods of enjoyment. Upstate uses several extraction and processing methods to create the optimal profile of constituents for each of our products.

Lipid infusion is our patented process of using a coconut oil or MCT oil base to draw the fullest possible spectrum of active compounds from the hemp plant, carefully preserving their molecular structure and maximizing the co-evolutionary benefits of the entourage effect.

Cold extraction utilizes a proprietary, closed-loop ultra-cold extraction methodology. Maintaining cryogenic temperature through the entire extraction process preserves the phytocannabinoids, terpenes, terpenoids and flavonoids within the plant while leaving behind unwanted lipids, waxes and plant sugars. The result is a 100% organic, and exceedingly pure, full spectrum oil that is rich in CBD and minor cannabinoids.

CBD isolate is a pure crystalline extraction of the CBD compound. It is free of all other cannabinoids including THC, as well as the other plant constituents that are present in our full spectrum extractions. This purified CBD has no odor or flavor, making it perfect for edibles and beverages, and choosing isolate is a sure way to know exactly what you’re getting – and not getting – for people who wish to limit their exposure to THC and other hemp compounds.

Nano-encapsulation is a novel processing method that ultrasonically compacts the CBD compound into very small (<100 nanometer) particles for increased absorption by the body. This is achieved by coating the nano-CBD particles in a natural binding material comprised of carbohydrates, which makes them easily dissolvable in water. The microscopic size and water solubility combine to enhance bioavailability and expedite the dispersion of cannabinoids into the bloodstream.

What are the ingredients in your Vermont CBD gummies?

Our Vermont CBD and CBG gummies are made with organically grown hemp. Each flavor of gummies is blended with organic fruit ingredients for a pleasant and delicious taste with each bite!

Returns

What is your return policy?

All Upstate products carry a sixty day customer satisfaction guarantee. We believe in the quality, purity, and consistency of our products – and we stand behind them 100%!

If you are not satisfied with an Upstate product you may return the unused portion of the product. If we receive a returned product within 60 days, we will issue a full refund or give you the opportunity to exchange it for another product. It is that simple! If you purchased our product through an Upstate Elevator Supply Co. distributor or retailer, go to the original purchase location for a return or exchange. Please contact orders@upstateelevator.com with questions.

Rewards

How can I access my rewards tokens? 

You can click “Redeem Now” on the Rewards section of your Account Page to get your rewards. A coupon code will be generated that you can copy and paste at checkout. This coupon will also be emailed to you, and available in “Rewards History” for later reference. 

*Please note that you cannot use tokens on subscription orders because they are automatic. 

You can watch a video on how to do this here: https://vimeo.com/792297164

How can I find my rewards coupons after I have redeemed my tokens? 

To find your rewards coupons after you have redeemed your tokens, click “Login” at the top right corner of upstateelevator.com. Enter your account credentials and click “Login.” Once logged in, click “My account” at the top right corner of the page. Click on “My rewards” on the left side of the page. Then click on “View coupons.” From here, you can copy and paste the coupon code you want to use when you checkout. 

You can watch a video on how to do this here: https://vimeo.com/792297474

Subscriptions

How can I edit my subscription? 

You can click on the Scheduled Orders section of your Account Page to view and edit your subscription. 

*To delete your subscription, click on “Delete” colored in gray at the bottom right of the screen.  

You can watch a video on how to do this here: https://vimeo.com/792296407

CBD Consumption

Is it OK to consume CBD everyday?

At Upstate Elevator, we always say consistency is key! Incorporating CBD into your wellness routines works best when it’s fit into your everyday lifestyle. We recommend routinely consuming CBD for at least 3 weeks to build up in your body and produce the long-term results you are looking for.

How many hours does the effect of CBD last?

Depending on the type of product or method of consumption, CBD effects can last anywhere between two to six hours.

Why take CBD at night?

Considering the major relaxing and calming effects when consuming CBD, many use this cannabinoid to support a restful sleep* cycle..Upstate Elevator Supply offers a variety of organic gummies formulated with both CBD and CBN.

How much CBD should a beginner start with?

When it comes to trying a new dosage or CBD product, it’s important to start slow and low. Once you’ve taken your first dose, assess how you feel after some time and then start slowly titrating up as needed.

Which is better full-spectrum or broad-spectrum CBD?

Full and broad spectrum refers to how the CBD was extracted and what other cannabinoids and plant compounds are included. 

Full-spectrum CBD is thought to have a stronger effect than broad-spectrum CBD because of the full spectrum of other cannabinoids – such as THC – that can be present.

Can I fly with CBD?

Current TSA regulations allow passengers to fly with cannabis products that contain no more than 0.3% THC by dry weight, and FDA-approved products. Read our educational blog for more information on traveling through TSA with CBD.

Is CBD safe for pets?

Because our CBD products are organically grown and sourced in Vermont, our CBD is safe for both pets and humans. The basic dosing rule for cats and dogs is 1–5 mg CBD for every 10 pounds of body weight. Because potencies vary by CBD product, it’s important to read the label to determine the amount of CBD to dose for your pet.

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