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Do your products contain THC?

All of Upstate’s products are third party tested for purity and potency, and none of our products contain more than the federal legal limit of .3% THC. Some of our products are made with CBD Isolate and contain no THC whatsoever such as the THC Free Tincture and the Organic CBD Gummy.

What is CBD?

CBD, or Cannabidiol, is a single cannabinoid found to reside in the Cannabis plant; there are over a hundred more cannabinoids with similar names like tetrahydrocannabinol-THC or Cannabichromene-CBC. A cannabinoid is a type of chemical that reacts with an assigned receptor in the brain called, cleverly enough, a cannabinoid receptor. Cannabinoid receptors were discovered in 1988, and so the science behind them is still just beginning to be understood. What we do know is that each and every cannabinoid has some sort of an effect on the body, the science behind what precisely those effects are is developing all the time, so the Upstate Elevator Supply Co. heartily recommends that you do a bit of independent research into the subject.

How do I best use CBD?

CBD can be applied topically, sublingually, inhaled, swallowed, or sipped; we are constantly discovering new methods of production and consumption. Take a capsule with breakfast, put a few drops of our tincture in your morning tea, or munch on a delicious gummy or chocolate at lunch. Read our full user guide for taking CBD.

Where is Upstate Elevator Supply Co. hemp grown?

The hemp used in Upstate products is non-GMO, pesticide free and sustainably grown in the United States.There is a strong standard of agricultural excellence here in Vermont, and Upstate is committed to these standards in its production methods. Learn more about our Vermont farms here.

Is CBD psychoactive and will it make you high?

CBD does not make people feel “high” and can even counteract the psychoactivity of THC. Nothing we sell contains enough of the psychoactive cannabinoid THC to have an intoxicating effect, so long as you follow the recommended dosage.

How is CBD concentrate made?

There are dozens of methods for processing the hemp plant into hundreds of different products each with many methods of enjoyment. Upstate uses several extraction and processing methods to create the optimal profile of constituents for each of our products.

Lipid infusion is our patented process of using a coconut oil or MCT oil base to draw the fullest possible spectrum of active compounds from the hemp plant, carefully preserving their molecular structure and maximizing the co-evolutionary benefits of the entourage effect.

Cold extraction utilizes a proprietary, closed-loop ultra-cold extraction methodology. Maintaining cryogenic temperature through the entire extraction process preserves the phytocannabinoids, terpenes, terpenoids and flavonoids within the plant while leaving behind unwanted lipids, waxes and plant sugars. The result is a 100% organic, and exceedingly pure, full spectrum oil that is rich in CBD and minor cannabinoids.

CBD isolate is a pure crystalline extraction of the CBD compound. It is free of all other cannabinoids including THC, as well as the other plant constituents that are present in our full spectrum extractions. This purified CBD has no odor or flavor, making it perfect for edibles and beverages, and choosing isolate is a sure way to know exactly what you’re getting – and not getting – for people who wish to limit their exposure to THC and other hemp compounds.

Nano-encapsulation is a novel processing method that ultrasonically compacts the CBD compound into very small (<100 nanometer) particles for increased absorption by the body. This is achieved by coating the nano-CBD particles in a natural binding material comprised of carbohydrates, which makes them easily dissolvable in water. The microscopic size and water solubility combine to enhance bioavailability and expedite the dispersion of cannabinoids into the bloodstream.

What is your return policy?

All Upstate products carry a sixty day customer satisfaction guarantee. We believe in the quality, purity, and consistency of our products – and we stand behind them 100%!

If you are not satisfied with an Upstate product you may return the unused portion of the product. If we receive a returned product within 60 days, we will issue a full refund or give you the opportunity to exchange it for another product. It is that simple! If you purchased our product through an Upstate Elevator Supply Co. distributor or retailer, go to the original purchase location for a return or exchange. Please contact orders@upstateelevator.com with questions.

How can I access my rewards tokens? 

You can click “Redeem Now” on the Rewards section of your Account Page to get your rewards. A coupon code will be generated that you can copy and paste at checkout. This coupon will also be emailed to you, and available in “Rewards History” for later reference. 

*Please note that you cannot use tokens on subscription orders because they are automatic. 

You can watch a video on how to do this here: https://vimeo.com/792297164

How can I find my rewards coupons after I have redeemed my tokens? 

To find your rewards coupons after you have redeemed your tokens, click “Login” at the top right corner of upstateelevator.com. Enter your account credentials and click “Login.” Once logged in, click “My account” at the top right corner of the page. Click on “My rewards” on the left side of the page. Then click on “View coupons.” From here, you can copy and paste the coupon code you want to use when you checkout. 

You can watch a video on how to do this here: https://vimeo.com/792297474

How can I edit my subscription? 

You can click on the Scheduled Orders section of your Account Page to view and edit your subscription. 

*To delete your subscription, click on “Delete” colored in gray at the bottom right of the screen.  

You can watch a video on how to do this here: https://vimeo.com/792296407

What product is best for me? 

You may read the customer reviews to see what other people use our products for. You can also schedule time with our Director of Education and Outreach, Kelsy Raap. She is a great resource for learning more about what products may work best for you. You can schedule a free consultation on her calendar using this link: https://www.upstateelevator.com/consultations/

Why Choose to Autoship?
  • Automatically re-order your favorite products on your schedule.
  • Easily change the products or shipping date for your upcoming Scheduled Orders.
  • Pause or cancel any time.