Refund Policy
Packages with SavedBy Protection
With SavedBy Package Protection, we've got your back when it comes to shipping, so you can relax and enjoy your Upstate Elevator order without worry!
If your package gets damaged, lost, or stolen, SavedBy makes it easy to file a claim and get your product replaced—completely free of charge! Just be sure to add it to your order before you check out, and we’ll take care of the rest.
File a SavedBy Claim
Packages without SavedBy Protection
We accept returns for defective products within 30 days of delivery. If you receive a product with a defect, please contact our support team with your order details and photos of the issue. We will provide instructions on how to return the item or receive a replacement. Returns for reasons other than product defect are not accepted. We reserve the right to refuse returns for any reason.
We take great care in packaging and shipping your order. However, once your package is handed off to USPS or UPS, we have no control over how it is handled in transit. For added peace of mind, we highly recommend adding SavedBy Package Protection to your order. If you did not purchase SavedBy Protection at checkout, we regret that we cannot offer refunds or replacements for lost, stolen, or damaged packages caused by the carrier.
If you did not purchase SavedBy Package Protection and your package was lost, stolen, or damaged in transit, you will need to file a claim directly with the shipping carrier.
A note on efficacy: Everyone’s experience with CBD and THC is unique, and there’s no one-size-fits-all reaction. As our products haven’t been evaluated by the FDA, we can’t make any claims about specific benefits.